FAQ's
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Small Business FAQ's
What does your Network & Connectivity Support include for small businesses?
We design, install, and maintain business networks—wired and Wi‑Fi—including routers, firewalls, switches, access points, VLANs, site‑to‑site VPNs, and secure guest networks. We also monitor performance, harden security, and optimize for voice/video and cloud apps.
Can you fix slow or unreliable office Wi‑Fi?
Yes. We run a wireless site survey, remove interference, right‑size access points, tune channels and power, separate guest traffic, and implement mesh or controller‑based Wi‑Fi to deliver fast, stable coverage.
Do you set up secure remote access and VPNs for hybrid teams?
Absolutely. We implement MFA‑protected VPNs, zero‑trust access, and modern remote desktop gateways so staff can work securely from anywhere.
Will you work with our internet provider (ISP)?
Yes. We’ll liaise with your ISP to troubleshoot issues, recommend speed upgrades, and manage failover or SD‑WAN for better uptime.
What business applications and email platforms do you support?
We support Microsoft 365, Google Workspace, common CRMs/ERPs, accounting suites, collaboration tools (Teams, Zoom), and industry‑specific apps. We handle licensing, configuration, security, and integrations.
Can you migrate our email without downtime?
We plan and execute staged or cutover migrations from on‑prem Exchange, IMAP/POP, or other services to Microsoft 365 or Google Workspace with coexistence, mailbox mapping, and DNS/DKIM cutovers scheduled off‑hours.
Do you configure SPF, DKIM, and DMARC to stop spoofing and improve deliverability?
Yes. We implement SPF/DKIM/DMARC, enforce MFA, set conditional access, and apply security baselines to reduce phishing and spoofing.
Do you offer managed IT support or one‑off help?
Both. Choose a fixed‑fee managed plan for proactive monitoring and unlimited support or ad‑hoc services for specific projects.
How do employees get help when something breaks?
Users can open tickets by portal, email, or phone. We provide remote support first to resolve quickly and dispatch onsite when needed.
Which devices and operating systems do you support?
Windows and macOS computers, iOS and Android mobile devices, Chromebooks, printers, and common peripherals.
Can you handle employee onboarding and offboarding?
Yes, device provisioning, account creation, permissions, MFA, app installs, and secure offboarding with access revocation and data hand‑off.
What’s the difference between backup and disaster recovery (DR)?
Backups create protected copies of your data; DR adds tested processes and infrastructure to restore systems to a usable state within target RTO/RPO so your business keeps running.
How do you measure RTO and RPO?
We document Recovery Time Objective (how fast you must be restored) and Recovery Point Objective (how much data you can afford to lose), then design backups, replicas, and runbooks to meet those targets.
Do you test backups and recovery?
Yes. We schedule verification, test restores, and full DR simulations so you know recovery actually works.
Can you protect both on‑prem servers and cloud apps?
Yes, image‑based and file‑level backups for servers, endpoint backups, and SaaS backups for 365/Workspace with geo‑redundant storage.
Do you install and support VoIP phone systems for small businesses?
We deploy and manage hosted PBX/VoIP, set up auto‑attendants, call queues, voicemail‑to‑email, number porting, and integrate with Microsoft Teams/Zoom where needed.
Can you integrate phones with our CRM?
Yes, click‑to‑dial, screen‑pops, and call logging with popular CRMs, subject to vendor capabilities.
How do you manage and secure company devices?
With MDM/endpoint management (e.g., Intune/Jamf), standard images, policy baselines, disk encryption, patching, EDR/antivirus, and application control.
What cybersecurity services do you offer for small businesses?
Security assessments, firewall hardening, identity/MFA, email security, EDR, phishing awareness training, vulnerability remediation, and incident response guidance.
Can you help us align with frameworks or regulations (GDPR, HIPAA, PCI DSS)?
We map controls to common frameworks (NIST CSF/ISO 27001) and assist with policies, technical safeguards, and vendor risk, your legal counsel retains compliance authority.
How much does managed IT support cost?
Pricing typically scales per user and/or device based on coverage (help desk, on‑site, security stack, backup/DR). We provide a clear proposal after a quick assessment.
How fast is your response time?
We operate to SLAs by priority—for example, critical outages triaged immediately, standard tickets within business hours. Exact SLAs are documented in your agreement.
Do you lock clients into long contracts?
Options include monthly and annual terms. We favour simple, transparent agreements with clear exit clauses.
Do you provide hardware and software procurement?
Yes, business‑grade PCs, networking, security, licensing, and warranties, with lifecycle and vendor management.
Can you co‑manage IT with our internal team?
Absolutely. We can handle help desk, patching, security, or projects while your team focuses on strategy.
What areas do you serve?
Remote support is available widely; on‑site service is offered in [Your City/Region]. We’ll confirm site coverage during discovery.
Intelligent Residential Living FAQ's
What home security services do you provide?
Professional design and installation of security cameras, smart locks, sensors, and alarm integrations—plus secure remote access and notifications to your phone.
Do you offer system monitoring?
We integrate with compatible third‑party monitoring providers where available and help you choose the right plan for your home.
Can you install video doorbells and whole‑home CCTV?
Yes. We position cameras for coverage and privacy, set retention schedules, and secure remote viewing.
How do you protect my home network and smart devices?
We segment IoT on its own Wi‑Fi/VLAN, harden routers, enable automatic updates, deploy DNS filtering, and set strong passwords/MFA.
Can you set up a secure home office for remote work?
Yes, business‑grade Wi‑Fi, VPNs, zero‑trust access, password managers, and endpoint protection, plus ergonomic and wiring recommendations.
Will my Wi‑Fi be good enough for video calls?
We measure your home, add mesh or wired backhaul if needed, enable QoS, and tune channels to deliver stable HD calls.
Can you keep work and family devices separate?
e create dedicated SSIDs/VLANs and profiles so work devices meet company security without affecting family streaming or gaming.
Which smart home platforms do you support?
Apple Home, Google Home, Amazon Alexa, Samsung SmartThings, and Matter‑compatible devices.
What can you automate?
Lighting, climate, shades, door access, media rooms, irrigation, and scenes tied to time, occupancy, or geolocation.
Can you fix unreliable smart home devices and “dead zones”?
How do you handle privacy with cameras and voice assistants?
We enable features like local storage where possible, set granular permissions, disable unneeded recordings, and review data‑sharing settings.
Do you offer maintenance plans for smart homes?
Yes, scheduled checkups, firmware updates, and priority support to keep everything reliable.
Can you integrate solar, battery, or energy monitoring?
Where supported, we connect compatible inverters, batteries, and smart panels to your automation platform for real‑time insights.
What areas do you cover for residential installs?
On‑site installation in [Your City/Region] with remote support available more broadly.
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